Reputation monitoring helps you protect your business by enabling you to react to bad reviews and content in time. It gives you the opportunity to maintain a good online presence, interact with customers, and gain the trust of your customers. Monitoring also helps track customer sentiment trends, giving insight into areas of improvement for service, products, or even marketing strategies.

We track a plethora of platforms, including Google Reviews, Yelp, Facebook, Twitter, Instagram, Reddit, Trustpilot, and other social media and review platforms specific to your industry. Moreover, we track blog posts, news outlets, forums, and websites where there could be a mention of your brand or products. Thus, we can pick up all mentions of your business from everywhere online.

We will show you how to respond to negative reviews calmly and professionally. We will give you tips on how to write unique, sympathetic responses that talk to your customers' problems and reflect your desire to improve. Quick responses show that you care about what your customers have to say and that their opinions matter. Our service also escalates major issues if necessary, so that you deal with sensitive matters correctly.

No, it is a continuous service of reputation monitoring. Online mentions and reviews change constantly, so monitoring is a must for the brand. We provide you with regular updates and alerts that keep you informed in real-time. Through constant monitoring of your brand, we can help you stay ahead of issues that could arise and keep a good reputation in the long run.